I have experienced the unprofessional customer service before at this location.This is why people from the city have to go to east St Louis to gamble or St Charles. Furthermore the service at this casino sucks as in when my husband and I gamble there you cannot get a drink while on a machine. I did go out to the parking garage and called and was told there are no rooms available so at this point I felt extremely extorted even thought I chose to pass the principle of the issue is THEY LIE. I’m not wealthy so I passed because these are the same rooms they give away for free, you see I obviously do not spend enough money gambling in the casino, as in I haven’t lost all my inheritance or my house or my children’s college money there so I’m not worthy of a room so I don’t drive and drive.

So I was told to wait to see if they had any availability so the girl came back and said her manager said if I had two hundred dollars for a room they could get me one. I was looking to enjoy myself by having some adult beverages and just wanted a safe place to stay.

I’m a city local I was looking to get a room and drove over to river city to spend the night gambling in the casino.

Restaurants at river city casino